If a worker is unable to answer timesheet questions, the most likely reason is that there are no timesheet questions assigned to their specific job type. Understanding the root cause and solution is essential for smooth operation and accurate timesheet management.

Common Reasons for This Issue

1. No Assigned Questions: The primary reason is that timesheet or post-checkout questions have not been mapped to the job type for the shift the candidate worked. Each job type can have distinct post-checkout questions assigned. If these are not configured correctly, workers will not see the questions you'd like them to answer.

2. Technical Issues: There might be technical glitches or bugs within the timesheet application that prevent workers from answering the questions.

Steps to Resolve the Issue

1. Review Job Type Configurations: Ensure that timesheet or post-checkout questions are correctly mapped to the appropriate job types. Review the system settings to verify these mappings. You can refer to this article for information on how to map timesheet questions to job types.

2. Address Technical Issues: If the problem is not due to mis-configuration of the platform, discuss with the affected worker if they had stable internet when checking out. If they did in fact have, please escalate the matter to technical support for a deeper analysis. If they didn't have a stable connection, then advise them to try the process again in an area with a stronger internet signal or on a different network.

Conclusion

Ensuring that workers can answer timesheet questions is crucial for accurate record-keeping and effective management. By reviewing and correctly mapping timesheet questions to job types, you can resolve this issue and improve your timesheet management process.

Following these steps will ensure a smoother, more efficient timesheet process for all workers, tailored to the specific needs of their job types.