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Why is a Candidate's Location Marked as Undefined?
Why is a Candidate's Location Marked as Undefined?
Brianna Lysaith avatar
Written by Brianna Lysaith
Updated over 6 months ago

When a candidate utilizes the clock-in and clock-out feature within the jobseeker app, a location icon is integrated into their timesheet. This icon serves as a visual indicator, offering a precise depiction of the candidate's whereabouts precisely at the moment of check-in and check-out. For more information about the feature, you can view the dedicated article here

Should you ever click on the location icon to inspect a candidate's check-in location and encounter the label "undefined" or the location being extremely far off base, several factors could be at play, including:

  1. Privacy Preferences: The candidate may have opted not to share their precise location due to privacy concerns or personal preferences.

  2. VPN Utilization: The candidate might be using a Virtual Private Network (VPN) to enhance their online security and anonymity, thereby obscuring their actual location.

  3. Location Service Issues: Technical glitches or delays in location services could hinder the accurate determination of the candidate's whereabouts, resulting in an "undefined" status.

While the undefined marking of a candidate's location may raise eyebrows, it's often a result of legitimate factors such as privacy concerns, VPN usage, or technical glitches; understanding these potential reasons can help your Internal team navigate the nuances of location tracking.

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