This article explores several reasons why a required custom data question might not be showing as required on order forms and how to address each issue effectively.

1. Incorrect Configuration

One of the most common reasons a required custom data question isn't showing as required is due to incorrect configuration in the custom data settings. When setting up the field you’ll be adding to the order form, it's essential to ensure that the field is explicitly marked as required.

Solution:

- Double-check your form settings: Navigate to Configuration and Custom Data and fields. Click “View” on the field you want to review and ensure that the custom data question is set to "required". Look for a checkbox or toggle that enforces this requirement.

- Save and publish changes: After making adjustments, always resave the field to ensure the changes take effect.

2. Browser Cache Issues

Sometimes, the changes you make to your form might not appear immediately due to cached data in your web browser. This can cause the form to display outdated versions, where the required fields might not appear as expected.

Solution:

- Clear your browser cache: Clear the cache to ensure that you're viewing the most recent version of your form. This can usually be done through your browser's settings.

- Use an incognito window: Viewing your form in an incognito or private browsing window can help bypass cache issues and show the latest updates.

3. Possible bug

If you’ve ruled out reasons one and two, this may be a possible bug that prevents required fields from displaying correctly.

Solution:

- Contact support: If this is the case, please contact WOLF’s support team via Intercom or help@fromwolf.com with all the necessary information.

Conclusion

Ensuring that custom data questions are properly marked as required on your order form is essential for collecting complete and accurate customer information. Don't hesitate to seek support from the WOLF team if necessary.