If your clients are encountering difficulties using the payment method they have on file to settle balances, it's crucial to investigate the status of that payment method. For a comprehensive understanding of the situation, please reach out to a member of the WOLF team.
This issue often arises due to the presence of an inactive mandate associated with the payment method. A mandate serves as a record of the customer's permission for you to debit their chosen payment method, and its status determines whether it can be used for payment initiation.
Here's a quick breakdown:
Active Mandate:
Allows initiation of payments.
Inactive Mandate:
Indicates the payment method was rejected, revoked, or previously used.
Cannot be used for initiating future payments.
Keep in mind that the payment method flagged as inactive can be reinstated with the assistance of the WOLF team.
Pending Mandate:
Signifies that the payment method is newly created.
Not yet active or inactive; its status is pending.
Understanding the mandate status is essential in resolving payment issues.. If you require guidance in navigating these complexities, reach out to a member of the WOLF team for assistance.