In the ever-evolving landscape of digital platforms and communication systems, updates and changes are often essential to enhance user experience and streamline processes. In this article, we'll explore the client notification system and explain why client notifications may not be appearing on the notification screen as expected.

Notification System Update:

If client notifications are not displayed on the notifications screen, this is due to an update in the notification system. This update was undertaken with the goal of improving the overall notification experience for your team.

While you may be concerned that notifications are not readily visible on the screen, it's important to note that steps have been put in place to enable direct visibility of all notifications on the new system. These steps are designed to ensure that your Internal team can access client notifications with ease!

Understanding the Transition:

Change, even when aimed at improving user experiences, can be initially challenging to adapt to. It's important to understand the transition process and the steps involved in accessing notifications in the updated system. You'll find notifications conveniently located in the same section as before. To access them, simply follow these steps: