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Why isn’t my payment going through on the platform?
Why isn’t my payment going through on the platform?
Brianna Lysaith avatar
Written by Brianna Lysaith
Updated over a year ago

If ever you’re settling your WOLF invoice and it doesn’t appear to be going through, don’t worry! One of the steps below should solve the problem.

ACH:

  • First, reach out to your bank to uncover any issue with the transaction.

  • Deactivate and re-add the same payment method.

  • Add a different payment method (bank acc or Cc)

Credit Card:

  • Double check that all of your information was entered correctly

  • Contact your credit card company to uncover any issue with the transaction

  • Check to make sure you’re not over your card limit

  • Check if your card is expired

If you have any questions, please reach out to a member of the WOLF team.

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