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Are clients sent a notification to update their payment method on file?
Are clients sent a notification to update their payment method on file?
Brianna Lysaith avatar
Written by Brianna Lysaith
Updated over a year ago

Clients are sent an automatic notification to update their payment method.

If the charging process has been initiated and the payment method on file was declined, then the platform would send a notification prompting the client to update this information. Clients who were manually authorized to place orders wouldn’t be sent this notification as there is not a payment method to charge.

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