The platform extracts or parses the data from resumes uploaded. Some resumes may not be parser-friendly, meaning that the information in the document cannot be extracted.
This may be as a result of the format the resume is in. If a candidate’s resume was not parsed by the system, you can check the following:
Is it a Word, PDF, or ODT file?
Are you able to highlight the text in the uploaded document, especially the email address?
Was a standard, web safe font used? (e.g. Arial, Times New Roman, Courier, etc.)
Is the email address of the candidate in the header or footer of the document?
Is the document protected?
If the resume or the email address on the resume are not readable due to the points mentioned above, it may not be possible for it to be parsed.
If a resume cannot be parsed, then its data will not be extracted into the relevant fields within the platform, some of these fields include their education and work history, skills, etc.. If this should happen to a candidate’s resume, you can add the missing fields to the onboarding process by having them manually update their information.