If you have some candidate’s reporting issues uploading their resumes--don’t fear! The platform is retaining the resume, even if the resume’s information doesn’t auto populate onto the candidate's profile. You can find it in the profile by clicking the resume icon.

If the candidate does not have a resume, you can still get their work experience and education from them. The default is that once they have finished onboarding, they go back into their profile later to manually enter the information. If you would instead require your candidates to manually enter in this information while onboarding, you can configure your platform to do so as explained below.

You can enable an option for your candidates to manually enter their experience and education while onboarding. Go to Configuration> Candidate Onboarding> Scroll down and click on the “add new form” field. You will see options to add an experience tab and/or an education tab. This is available in Version 2 of the platform.

This helps in cases of a resume not being available, for example, if someone is creating their account from a phone or if they are in an industry where people generally don't have resumes on hand.