How are the bill and pay rates determined on your platform? We will look at these questions and share what happens when an order comes in to explain how the platform determines how much the client will be billed, and how much the staff will be paid.

Billing

All the rates come down to the hourly rate. You must set a rate when you configure your job types and then the order and shifts will inherit the rate from this. However, you can manually enter rates at different stages of the billing process. So, what does this look like?

When an order comes in, the platform will automatically take the job type bill rate and apply it as the order rate. But, some job types might have a special city rate, for example a registered nurse in New York City might be billed at a higher rate than a registered nurse in Albany. If the job type has a city rate, then this is the rate that the platform will use for the order rate. You can also set a custom rate for a client, which will then take precedence on the platform.

Once an order rate has been applied from the platform, you can manually edit this rate if you wish to. This rate then flows down to each shift’s individual rate.

If your platform has proposal mode enabled and the client has a custom bill rate, the proposal will accept that rate.

Pay rate

The pay rate for staff works in a similar manner - when an order comes in, the platform will by default apply the job type pay rate which was entered in the configuration stage. If there is a city rate, then this rate will be applied. The final order pay rate can be manually entered at this level, and this flows down to the shift pay rate and then to the candidate’s timesheet.

However, if a candidate has a custom pay rate for a job type, then the platform will apply this custom rate. The candidate must have a custom pay rate entered before an order is posted in order for the pay rate to take effect, and not have to be edited on a timesheet after the fact--this is to remain transparent. After all, candidates wouldn’t feel great knowing you could manually make their pay rate lower after they’ve been assigned!

That being said, the custom rate, as well as the shift rate can be overwritten by your team at these levels of the process.

Ultimately, you make the final decision as the admin or recruiter on what the bill rate and pay rate will be, since you can manually edit the rates at the final order rate level, the shift level and the candidate timesheet level.

We hope this provides some clarity into how the bill rates and pay rates are determined.