It's a cliché, but communication truly is key. That's why having a solid understanding of how your platform communicates with your workforce (and what you can do to modify it) is absolutely essential. So let's take a look at how your platform communicates with your workforce.

Means of Communicating

Your platform has a number of means to communicate with your staff and as a baseline, the platform will use email. If it is configured, the platform will prioritize notifying via the native app or text message first before sending an email. Email, in this case, serves as a failsafe method as we recommend that your staff be subscribed to text messages or to push notifications on their native app.

Now when it comes to what your platform communicates to your staff, there are a number of points to consider:

Missing Information

If the staff are missing required information from their profile, the platform will follow up with them to complete their profile.

Shift Opportunities

Whenever you post a shift, your platform will begin notifying candidates. It will follow the batches set in outreach, which takes into account several factors such as rating, preference, and of course, default criteria if a candidate is authorized and interested. This will determine who gets notified about the job. The platform does not notify all your staff at once though, but rather in batches. If you only have one position to fill, you don't want to notify 100 candidates of the position. Based on the number of positions to fill, the platform calculates the ideal number of staff available to fill the position and will continue releasing batches of notification until that number has been reached. You can see the notifications status in outreach, and you can also confirm by going to the candidate’s profile and viewing their notifications. If all candidates have been notified and you still do not have enough available staff, we also have the option to bulk invite candidates to help find more staff urgently, and you also have the option to reset or remove the outreach.

Reconfirmation

Once staff have been assigned to a shift, the platform will reconfirm with them at a frequency based on their perceived reliability. You can modify and learn more about the frequency of reconfirmations here. You can also manually send out the reconfirmation for a shift.

Check-in & Check-out

If you have it configured on your platform, on the day of the shift your platform will send a message to staff to check-in and check-out. They can adjust their hours after the shift through their profile if need be for up to 24 hours after their shift has ended. Check in reminders can also be manually sent out.

Payment

Lastly, your platform will send your staff updates regarding their payment (such as when it has been approved).

And these are just the times when your platform reaches out to your candidates. If they have the chat bot configured, your workforce can text the bot questions in their own words anytime and it will understand them and respond accordingly.

Happy Staffing!