In order to manage notification channels, we have provided an informative explanation of how the notifications work on the platform, to expand on the article on Batching and Pacing of Notifications.
When you view a job order, you can see the number of staff required for the order, and this will influence the size of the notification batch, however you can customize the number of notifications that will be sent based on this information. The order start date will influence the pacing of the notifications - if the start date is very soon, then notifications will be sent out earlier than if it is farther in the future.
On the Outreach tab of the job order you will see a list of candidates who have received notifications, as well as detailed information regarding the notification such as the status, channel and the date and time the notification was delivered. The channels that are used in order of preference are native app, text and email. Keep in mind that in order to use an iOS or Android app, your team will have to work with Wolf in order to launch them in the Google Play and App Stores. If candidates are using text messages then your platform will need to have a Twilio account configured.
You can view the notification channels for each candidate by going to their full profile and looking at Contact Options. Here you can see which channels they are subscribed to, and they can be unsubscribed or subscribed to different channels.
To see what this process look like, watch this short informative video:
We hope this clarifies how notification channels are used on the platform.