Once a job order is placed, you may be wondering how and when the platform will send notifications out to candidates.

The first thing the platform will do is to sort ensure anyone that could potentially be notified is authorized and interested in the job type that the order was placed for. For example, if a job order is placed for Construction Worker, any candidate on the platform that is not authorized and interested in that job type will be taken out of the notification pool, so to speak.

Next, the platform will sort the candidates by their ranking for that job type--first their ranking on the platform, and then their ranking for that specific client. Many clients have a private team of highly rated candidates that they like to work with over and over, or may have entered preferred candidates when placing the order. This is the step where that is taken into account.

Once this order is determined, the candidates are divided into batches. It is important to note that notifications do not all go out at once, which is why you may see a notification status as pending. If an order is set to start in a month, the last batch may not go out until 3 weeks from when the order was placed (if it needs to go out at all). It is also important to note that, unless an order is starting right away, the first batch will not go out immediately. This is so that candidates who may get notified of multiple opportunities throughout the day, can instead receive a summary each morning and feel less overwhelmed with notifications.

As you will see in the video, each batch has more and more candidates and is scheduled closer and closer to the shift start date. This is to ensure the best user experience possible. We would not want to notify 200 candidates at once about a shift that only requires 1 person because that would leave 199 people without work. But we could let 3 people know, then another 5 if no one has said they are available within a given time frame, then another 8, and so on. The multiples for determining the sizes of the batches can be configured on your platform.

Finally, these notifications will be sent to the candidates via the optimum channel. This may be via an iOS or Android text message, Facebook Messenger, the platform app, or email (which is the default fallback). The candidates can manage their subscriptions via their profile.

For the visual learners among us, check out this walk through of the process below: