There may be situations where an administrator needs to prevent a client or jobseeker from accessing the platform. This could be due to account misuse, contract termination, duplicate profiles, or other policy-related reasons. When this happens, the admin should take a series of steps to ensure the user can no longer log in or receive notifications.
Below are the recommended actions, depending on the type of user and the level of restriction required.
1️⃣ Unsubscribe the User from Notification Channels
To prevent further communication with the platform, remove the user from all notification channels, including:
Email notifications
SMS / text alert lists
App push notifications
📌 How to Unsubscribe a Candidate
There are two ways to unsubscribe a jobseeker/candidate:
Method A: From the Registered Users Report
Go to Dashboard
Open the Reports section
Select Registered Users
Search for the candidate email
Click Unsubscribe next to their email/phone notification channel
Method B: From the Candidate Profile
Open the Candidate Profile
Go to the Subscription tab
Click Unsubscribe next to the channel you want to disable
(Email, SMS, or App)
📌 How to Unsubscribe a Client
There are also two ways to unsubscribe a client:
Method A: From the Registered Users Report
Go to Dashboard
Open Reports
Select Registered Users Report
Locate the client
Click Unsubscribe next to their email/phone notification channel
Method B: From the Client Profile
Open the Client Profile
Click the Edit button
Scroll to the Email/Phone section
Click Unsubscribe
Save changes
2️⃣ Unauthorize Candidates (Jobseekers)
If the individual is a jobseeker and should no longer have candidate privileges:
Change their job type status from Authorized to Unauthorized in the candidate profile.
This prevents them from viewing or applying to jobs, receiving shift invites, or being scheduled.
📌 How to Unauthorize a Candidate
Open the candidate’s profile.
Navigate to the Interview tab.
Locate the list of job types the candidate is authorized for.
Uncheck the Authorized box next to each applicable job type.
Unauthorized candidates may still have a profile in the system, but they are effectively blocked from participating in opportunities.
3️⃣ Update Login Credentials (Email or Password Change)
If stronger restrictions are needed, an admin may:
Change the email address on file (e.g., replace it with a placeholder such as disabled_user+ID@company.com)
Reset or update the password to one only the admin controls
📌 How to Update Email or Password
This action is performed from the Registered Users Report.
Go to the Dashboard.
Open the Reports section.
Select Registered Users.
Search for and locate the user (candidate or client).
Click the Edit button next to their record.
Update one of the following:
Email → Replace with an internal placeholder (example: disabled_user+ID@company.com)
Password → Change to a secure password not shared with the user
This ensures the user can no longer log in with their previous credentials, even if they attempt to access the platform.
4️⃣ Delete the Account (When Appropriate)
For permanent removal, the admin can fully delete the account. This option is typically used when:
The user was mistakenly created or is a duplicate
The user requested their account be removed
Legal or contractual requirements call for deletion
🗑 How to Delete a Candidate Account
Open the Candidate Profile.
Go to the Subscription tab.
Scroll to the bottom of the page.
In the deletion confirmation field, type delete.
Click the Delete button to confirm.
Result: The candidate’s account is permanently removed and can no longer access or be scheduled on the platform.
🗑 How to Delete a Client Account
Open the Client Account Profile.
Scroll to the bottom of the page.
In the deletion confirmation field, type delete.
Click the Delete button to finalize removal.
Result: The client account is permanently deleted and will no longer appear within the platform.
⚠️ Before deleting an account, always check internal data retention policies and confirm whether records must remain for auditing or compliance purposes.
By following these steps, administrators can ensure that former clients or jobseekers no longer have access to the platform while still maintaining proper data and compliance standards.